Power of Process Lab professionals

Program purpose

The purpose of the program is to equip the learner with an in-depth understanding of laboratory processes, how it relates to laboratory performance, identify performance problems and propose corrective actions.

Requisites to earn the certificate

Individuals will receive a certificate on successful completion of a summative assessment at the end of the program.

Special requirements

Must have successfully completed Power of Process Champion.

Must be proficient in using a computer and MS Office.

Fees, deadlines, cancellation and refund policies

Terms and Conditions Apply.

Program duration

  • 5 Days
  • Classroom based
  • Online

Program content

  1. Understanding laboratory performance.
  2. Key performance indicators in the laboratory.
  3. Laboratory process analysis.
  4. Practical ways to improve performance.
  5. Prioritising improvement initiatives.
  6. Developing a business case.
  7. Implementing improvement initiatives.
  • 24 Contact Hours – American Society for Clinical Laboratory Science (PACE)
  • 24 CPD – Royal College of Pathologists
  • 24 CEUs – Level 1 Society of Medical Laboratory Technologists of South Africa (SMLTSA)

Commercial support disclosure

Power of Process (PTY) Ltd is a subsidiary of LTS Consulting


Power of Process Master

The learner will be able to analyse laboratory performance and transform opportunities into tangible results, using advanced tools and methodologies.

Program scope

The Power of Process Master certificate program addresses the following knowledge areas:

  • Identify related Key Performance Areas (KPAs) and Key Performance Indicators (KPIs) used to measure the laboratory’s performance.
  • Gather performance data and perform calculations to determine utilisation and efficiency.
  • Perform a process analysis and suggest improvement opportunities.
  • An understanding of building a business case.
  • An understanding of how to implement an improvement project and how to set a change plan.

Learning objectives and outcomes

Learners will discover and gain insights about:

  • Performance and its meaning to the laboratory.
  • Key performance areas which will truly impact the bottom line.
  • Key performance indicators linked to the KPAs which will provide performance information to act on.
  • Setting performance targets and the measuring thereof.

Learners will discover and gain insights about:

  • The sources of data and data plans.
  • Data types and their impact on performance.
  • The analysis of LIS data and the recognition of performance problems.
  • Resource utilisation and the recognition of performance problems.

Learners will discover and gain insights about:

  • Conducting a process analysis through the usage of performance analysing techniques.
  • The best ways to improve the laboratory process through scenario development and simulation techniques.

Learners will discover and gain insights about:

  • Creating the link between operational excellence and the strategic intent of the laboratory.
  • Motivating the return on investment and the impact on the laboratory bottom-line.
  • Identification of potential risks and how to manage it.

Learners will discover and gain insights about:

  • The factors to be considered when implementing a laboratory performance improvement project.
  • The factors to be considered when planning for change.

Qualification of instructional personnel

Andre Gouws  is a seasoned skilled development professional with a track record of over 26 years in learning and development and holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. He has a passion for people and is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment.