The purpose of the program is to equip the learner with an in-depth understanding of laboratory processes, how it relates to laboratory performance, how to identify performance problems and propose corrective actions.
Program Purpose
Requisites to earn the certificate
Individuals will receive a certificate on successful completion of a summative assessment at the end of the program.
Special requirements
Must be proficient in using a computer and MS Office.
Fees, deadlines, cancellation and refund policies
Program duration
- 4 Days
- Classroom based
- Online
Program content
- The performance innovation cycle.
- Laboratory process mapping.
- Modelling and simulation.
- 24 Contact Hours – American Society for Clinical Laboratory Science (PACE)
- 24 CPD – Royal College of Pathologists
- 24 CEUs – Level 1 Society of Medical Laboratory Technologists of South Africa (SMLTSA)
Commercial support disclosure
Power of Process (PTY) Ltd is a subsidiary of LTS Consulting
Inferences
Power of Process Champion
The learner will have an in-depth understanding of laboratory processes, how it relates to laboratory performance, identify performance problems and propose corrective actions.
Program scope
The Power of Process Champion program addresses the following knowledge areas:
- Linking laboratory strategy with the performance of operations.
- Collect laboratory performance data and map processes using Business Process Modelling and Notation (BPMN).
- Identification of improvement opportunities and solutions.
Learning objectives and outcomes
Learners will discover and gain insights about:
- The macro environment, the impact on the health ecosystem, the impact on the lab and the case for change.
- How changes in the macro environment impacts lab strategy and how operations can help the lab to achieve its strategic objectives.
- The 8 Principles and how it can help the laboratory to improve performance in a structured way.
- The impact of uncertainty in making decisions and how decision support can help to mitigate risk.
Learners will discover and gain insights about:
- How The 8 Principles of Laboratory Performance can be used in combination with the Performance Innovation Cycle to understand the laboratory process and its functional components.
- Defining current performance; future performance and the performance delta.
Learners will discover and gain insights about:
- Data and the sources of data.
- Data collection and collection plans.
- Data gathering.
Learners will discover and gain insights about:
- Process and process maps.
- Demystify the components of BPMN.
- Translating process into process maps using swim lanes, phases, activities, events, gateways and annotation.
- Using a flowcharter.
- The purpose of simulation and simulation process.
- Validating and verifying the model.
Learners will discover and gain insights about:
- Using KPI’s and KPI Reports to define current performance.
- Using benchmarking to define future performance.
- Identification of waste and other performance problems.
- Improving performance – Change Impact Assessments.
Qualification of instructional personnel
Andre Gouws is a seasoned skilled development professional with a track record of over 26 years in learning and development and holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. He has a passion for people and is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment.