Program purpose

The purpose of the program is to provide the learner with knowledge and understanding of the fundamental management skills, behaviour and attitudes required to manage and lead laboratory teams towards achievement of goals.

Requisites to earn the certificate

Individuals will receive a certificate on successful completion of a summative assessment at the end of the program.

Special requirements

Must be proficient in using a computer and MS Office.

Fees, deadlines, cancellation and refund policies

Terms and Conditions Apply.

Program duration

  • 5 Days
  • Classroom based

Program content

  1. Manage operations and processes.
  2. Manage teams in the laboratory.
  3. Leadership and change management.
  4. Manage laboratory finance.
  5. Quality management in the laboratory.


  • 30 Contact Hours – American Society for Clinical Laboratory Science (PACE)
  • 30 CPD – Royal College of Pathologists
  • 30 CEUs – Level 1 Society of Medical Laboratory Technologists of South Africa (SMLTSA)

Commercial support disclosure

Power of Process (PTY) Ltd is a subsidiary of LTS Consulting


The learner will understand the fundamentals of management skills, behaviour and attitudes required to manage and lead laboratory teams towards achievement of goals.

Program scope

The Laboratory Management in Practice program addresses the following knowledge areas:

  • The laboratory ecosystem and how it impacts the laboratory.
  • The core skills required to manage and lead a team in the laboratory.
  • Basic financial activities to participate in financial management within the laboratory.
  • Basic financial knowledge to participate in basic business activities.
  • Management tools and techniques used to plan, measure, control and improve the quality and performance of the laboratory.

Learning objectives and outcomes

Learners will discover and gain insights about:

  • The context in which the laboratory operates (the role of the laboratory in achieving the organisation’s strategic goals).
  • The formulation of the lab strategy (establish what the competitive advantage of the laboratory in which the person works, is).
  • The operational management process in the laboratory.
  • The potential inefficiencies in the process, the impact on productivity and how to plan to address the inefficiencies identified in the process flow.
  • The value of delegation in managing and monitoring the plan to address the gap identified in the process flow.

Learners will discover and gain insights about:

  • The stages of team development.
  • Team composition and process elements required for an effective team.
  • The diversity in teams.
  • Strategies to ensure optimal functioning of teams in the lab.
  • SMART objective setting and performance improvement.
  • Effective feedback in the performance management process.

Learners will discover and gain insights about:

  • Leadership.
  • Potential development areas of a leader.
  • Coaching and mentoring in the performance management process.
  • Change and how to motivate a team to embrace change.
  • Characteristics required to be an effective change agent.

Learners will discover and gain insights about:

  • The purpose and value of financial management.
  • Various financial activities that take place in the laboratory.
  • Reading and analysing the main types of financial statements to determine the financial status of the laboratory.
  • Developing a baseline budget to do financial forecasts for the laboratory.

Learners will discover and gain insights about:

  • Quality principles and requirements for enhancing quality assurance systems.
  • The analysis of quality control data to ensure accurate and reliable laboratory tests.
  • Utilising quality improvement tools to plan basic improvement projects in the laboratory.
  • Laboratory customer requirements and ways to monitor customer satisfaction.

Qualification of instructional personnel

Andre Gouws  is a seasoned skilled development professional with a track record of over 26 years in learning and development and holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. He has a passion for people and is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment.