Power of Process Skills Development Program Improves Operational Performance and Enhance Patient Care


Laboratory leaders are under constant pressure to do more with less and be more effective and efficient. Achieving and maintaining a high-quality, cost-effective service that delivers quality outputs supporting the best patient experience and care; requires decisive and confident management structures, supporting a sustainable, empowered workforce that delivers results in a fast-changing environment.

Power of Process delivered a lab-focussed skills development program at Cambridge University Hospitals that enhances patient care by empowering laboratory leaders to unlock operational excellence and accelerate process improvement with immediate value. The program develops a common process and problem-solving language from the bench to management level.

The program rewires employee thinking to enable a culture of collaboration, resilience, engagement, improvement, and change. The program builds muscle memory by implementing a laboratory performance improvement project of choice at the end of the academic component, and delegates are required to document the steps and outcome.

Send message


Dried Bloodspot Harmonisation Project

By Kieran McIntee

The TAT (95th percentile) was reduced from 14 days to 7 days equating to a 50% reduction. An estimated £2407 has been saved per year,

Download the Case Study

Offsite Storage of Cultured Cells In Liquid Nitrogen

By Georgina Corfield (East GLH Technical Lead)

The Key Performance Indicator’s measured the success of the project for risk review and reduction. By removing the liquid Nitrogen from the laboratory and reviewing the risk assessment, the risk score lowered from 10 to 2.

Download the Case Study

Handling External Quality Assurance (EQA) Samples

By Gamel Mahamah (Department of Biochemistry Addenbrooke’s Hospital Cambridge)

The potential saving will be £12,381.

Download the Case Study

Miscellaneous Section Blood Sciences–Biochemistry

By Mobo Laniyan (Lab Manager, Blood Sciences-Biochemistry | Addenbrooke’s Hospital, Rosie Hospital)

TAT improved remarkably from a low average of about 67% before the project to >90%. An improvement of 23%

Download the Case Study

Consolidation and integration of Fluorescence in situ hybridisation (FISH) processing in the Genetics Laboratory

By Bridget Manasse | Addenbrooke’s Hospital NHS Trust Foundation

The outcome of parallel testing is therefore that the HOFF procedures can directly replace the RDF processes (after sample preparation according to sample type)

Download the Case Study