The world is changing faster than ever and it is hard to find a laboratory organisation that disputes the importance of keeping up with change. And even fewer dispute that the way in which we respond to these changes will determine our success — or indeed our failure. It is Jack Welch that said: “If the rate of change on the outside exceeds the rate of change on the inside, the end is near.”
The Power of Process Professional™ establishes a culture of performance improvement in the lab, combining management fundamentals with operations expertise that can be integrated into the lab’s improvement initiatives.
Like DNA, our laboratory processes hold the key to identifying how changes affect us — our lab, our colleagues, our patients and our customers. They allow us to study and identify the most appropriate way to respond to these changes. Our processes equip us to continue to deliver and continuously improve on our quality, cost and turnaround-time drivers.
“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” — Jack Welch
With this in mind, our team has spent more than three years developing our internationally accredited Power of Process Professional™ course, placing your people at the heart of your laboratory’s performance improvement initiatives. This course will allow your team to ensure that your organisation remains sustainable and competitive by leading with a common language. It also ensures that through their leadership and knowledge, lab professionals are able to drive change through decisiveness knowing that big impact beats small.